Inside Sales Representative

Our client is a leading provider of innovative medical devices, dedicated to enhancing the lives of people with hearing loss. With a strong global presence, they are committed to delivering exceptional products and services to customers worldwide.

We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead a thriving sales team. This pivotal role will involve motivating and inspiring a diverse team of inside sales professionals while actively driving sales within the UK, Ireland, and BeNeLux regions.

This role is predominantly office-based, with some scope for hybrid (office/home) working arrangements. Travel will be required for training, team building, and sales/customer events in the UK, Ireland, and Benelux.

• Lead and motivate the inside sales team to achieve ambitious sales targets and KPIs.
• Provide coaching, training, and support to team members to enhance their sales skills and performance.
• Monitor and evaluate team performance, offering regular feedback and guidance.
• Analyse sales data and trends to identify areas for improvement and develop effective action plans.

• Foster a positive and collaborative team environment that promotes accountability, excellence, and continuous improvement.
  
• Achieve revenue sales targets as outlined in quarterly and annual KPIs.
• Implement agreed sales processes to build strong customer relationships and drive growth across allocated channels.
• Resolve customer issues, improve profitability, and ensure exceptional customer satisfaction.
• Collaborate with the customer service team to address any challenges and maintain positive customer relationships.
• Work effectively with the planned sales process and coordinate across sales and training teams.
• Collaborate cross-departmentally to develop weekly and monthly sales activity plans.
• Monitor customer performance and sales trends to identify opportunities for improvement.
• Share industry insights and competitive information with the team to inform sales strategies.
• Attend trade shows, conventions, and training seminars as required.
• Utilise Salesforce and other tools to create focused lists of opportunities.

• Higher education qualification in business areas such as Management, Marketing, or Economics.
• Proven experience in a leadership or supervisory role, with a strong ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Minimum of 2 years successful outside sales experience either with retail or B2B, preferably with Medical Devices or minimum of 5 years successful sales performance in telephone sales or significant customer service experience in the audiology sector.
• Strong computing skills, including proficiency in Microsoft Office applications, CRM (preferably Salesforce), and ERP (preferably D365 or Navision).
• Proven ability to learn new technical knowledge quickly.
• Structured in analysis, planning, working methodology, and documentation.
• Demonstrated efficiency in follow-up with customers and absolute accountability for delivery.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English is essential (both written and verbal). Dutch or French is preferred but not essential.

At our client, you will have the opportunity to work with a talented team of professionals who are passionate about making a difference in people's lives. We offer a very competitive compensation package, including a strong base salary, generous bonus potential and comprehensive benefits.

If you are a highly motivated and results-driven individual who is passionate about sales and customer success, we encourage you to apply for this exciting opportunity.